Visualizing Known Information
Let us assume for a moment that a person learns best while using all senses. Not merely the acoustic, which is the preferred conduit for mediation.
In one instance, a client doesn’t understand us correctly and understands something different from what we meant. Afterwards, we are impaired by difficult communication, and so too is the relationship we have with our client. This has a demotivating effect. It is tedious.
It would then make sense to reach our clients through the visual sense, with which about 60% of all information is freely received. With impact mediation, the essential question doesn’t ring out:
“How can I say it to my clients?” The question that matters here is as follows:
“How can I show it to my client or make it understandable in some other way?”
We are invariably anxious to understand the mindset of our clients. To build rapport. To evade conflicts or to encourage a meaningful experience or consideration.
In impact mediation, we use everyday things in a new context to reduce conflicts and bring momentum to the mediation process.
Every time we find a new approach to linking known information with information from the everyday experiences and objects of clients, we trigger a plethora of convenient reactions experienced with the cognitive, emotional, visual, and haptic senses.
Our client opens up to us more easily and is able to process our message better.
In impact mediation, we assume that memory functions according to interest.
In other words, as we fundamentally wish to believe, our clients aren’t always interested in talking about our solutions.
It has to do with involving our clients. Preparing an interesting process for them.
For this purpose, we use something unexpected, a surprise. We visualize our perspective for the purpose of creating a desire for our clients to have fun and participate. When we include an element, perhaps a puzzle in our work, our client attempts to figure out why we did so. They spontaneously change their current attitude to curiosity, thus becoming most likely to follow us, and we can very effectively use an automatism!
Namely, the tendency of the brain to complete an event!
“Simplicity is unsurpassable wisdom,” as Da Vinci already knew. Genius is the ability to simplify the complicated, or in the sense of impact mediation, to simply make it tangible.
Nowadays, a number of authors feature the “power of simplicity” in their books, not without demonstrating how rarely simplicity ever appears. Don’t we all know the inconveniences of advanced education, where we would rather have wished for easily-transferrable, simple information? Doesn’t simplicity seem... downright unprofessional to us?
In impact mediation, we choose well thought-out simplicity as the highest form of perfection and the greatest possible well-being that can be produced via simple information acquisition for our clients. Whenever we find the need to implement impact techniques, we use the available time optimally as we bring our clients to focus on the (partial) issue. And we urge the clients to act. They must move, offer a gesture, or get physically involved.
With this, the form of communication changes significantly and fundamentally. Above and beyond the verbal component, we use the faculties of movement, assembly, and feeling. The customary mediator-client relationship also changes. Another perspective encourages us to develop new solutions to old problems.
The client and the mediator both become observers of the situation! We mutually consider an event. We are both on the same page. This highly important shift in perspective is crucial to a trustworthy relationship and helps much in reducing resistance.
Memory and emotions are directly linked to one another. As mentioned earlier, it has to do with the clients making use of a recognized, emotionally meaningful object.
This accelerates the process through symbolic power.
We form, move, mold, and rearrange our condensed feelings, perceptions, and thoughts.
Likewise, the puzzle also gives us the opportunity to strengthen the message while modestly dramatizing the situation.
If many pieces are put together with much patience, persistence, consideration, and time… do we want to let it fail because of one small, individual piece?
Emotionalizing with the help of known objects will always leave behind a significant greater force of “impact” than pure conversation!
The brain stores concrete, visualized bits of information more easily than complex abstractions. Let’s use this knowledge for our work simplifying wide-ranging and abstract concepts. By applying a form of impact mediation that is equally concrete to our puzzle example, we disassemble the complex concept of our approach much like a metaphor, using small and easy to follow sub-steps that can be experienced with all senses. With this, our clients experience the variety of the solution we have worked out. They realize that each “solution” piece must have its own carefully-chosen, proper place. They realize that everyone must offer an equivalent, equally important contribution or else it won’t work.
Based on Maslow’s hierarchy of needs, the structure of our puzzle typically has three or four rows, such that the security needs, individual needs, and social needs of our clients are facilitated. It is also constructed such that the successful conclusion of business mediation can stand atop of the hierarchy along with self-actualization.
When our carefully-developed solution is implemented in such a way, long discussions are superfluous. The client accepts our problem-solving approach much earlier.
Each our client has assembled the solution and the “puzzle” of diverse opinions and aspects finally by themselves!
With creative images, descriptive metaphors, or with a puzzle as in today’s example, we leave behind a lasting impression with symbolic actions. Impact.
We find that the ideas, words of advice, and sensory stimuli that we’ve discovered during our mediation process address our clients in a different and supplemental way. They can develop in a time-release manner, thereby remaining in our clients’ memories for a long time.
With countless possible variants of convenient impact interventions, we create virtually unforgettable emotional memories for our clients, which all participants in the process benefit from. Impact techniques have an effect because they allow our clients to receive our messages more quickly and enduringly. In a mediation process, the feature of impact mediation is characterized as a form of communication that touches upon all of the senses of our clients. It has to do with the fact that we don’t merely have an acoustic means of conveying our message. Ultimately, we have the opportunity to conveniently address all of a client’s senses with visual, haptic, and kinesthetic stimuli.
As they relate to clients, impact techniques have a particularly strong effect on people who have responded with hesitation to our primarily verbal communication in the past.
For the mediator, this offers a wonderful opportunity to discover completely new techniques: practices and methods that motivate us to exhibit creative dynamics as well as a good deal of enthusiasm for the design of our work.