1. Identify the source of the conflict.
Where did it arise from and who should you talk to in order to resolve the conflict?
2. Identify the needs and wants of the two parties.
Do you just want something or do you actually need it?
3. Say what you mean.
Communicate responsibly using I-statements and avoiding generalizations, name-calling, and stereotypes.
4. Use anger management techniques to control emotions.
If the conflict in question is making you emotional, use techniques like counting to ten before responding in order to calm yourself so that you can communicate responsibly.
5. Look for common ground with the other person.
Sometimes you may think with a “me vs. them” mindset. Instead, find common ground with the other person so that you can better understand their needs or wants.
6. Work toward a win-win situation, and find a solution that isacceptable to both parties.
If you can find a middle ground, it is better to try to find a win-win situation than to create win-lose or lose-lose situations.
7. If no acceptable resolution can be found, bring in a mediator.
Remember that these steps are what YOU can do in order to resolve a conflict; the other side of the conflict you cannot control and it is up to you to decide whether or not it’s important to resolve the conflict.