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Norfolk Advice Sector Outcomes April 2016 - May 2017

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Norfolk Advice Sector Outcomes

Clients Accessing Advice
Types of Advice That Clients Accessed
Family and relationship issues (e.g. domestic abuse)  were the most common issues that clients faced. 
Nearly quarter  of clients  asked for advice for employment issues.
Financial issues also were one of the most common issues being asked to help, including debt, income, and housing welfare benefits issues.
Benefits Received by Clients
Benefits based  on employment and income

Main Benefits Resources
Council  tax support
25.2%
10.3%
Housing benefits
8.2%
A measurement of client health and wellbeing outcomes was trialled from April 2016 to May 2017, across 732 clients of various social welfare advice organisations in Norfolk.

Clients completed a questionnaire before receiving advice, and were contacted 2 months afterwards to complete a follow-up questionnaire. 150 responses were received to the follow-up questionnaire.
April 2016 - May 2017
Clients With Disability or Health Conditions
of clients had a disability or health condition
40%
Living Conditions of Clients
37.3%
Had  dependent children under 18 living with them.
13.7%
Were homeless or at risk of becoming homeless.
23.8%

Were unemployed or concerned about keeping their employment.
22.7%
Had debt that they were struggling to repay.
Clients with a disability  or health condition  were more susceptible to financial problems (e.g. debt or housing issues). 
A disability or health condition  also significantly  affected the client's  earning capacity.
A disability or health condition show a statistically significant correlation with family and relationship issues.
Health Impact of Advice
The general health of
68%
of clients was improved or sustained following advice.
Based on this investigation,  housing, debt, other financial issues and employment problems have been demonstrated to have a negative impact on health.
How Client's Health Problems Affect Their Situation
Further Impact of Advice
71.6%
of clients think that their knowledge of how things work (understanding the system) have been improved after receiving advice. 
77.3%
of clients believe that the advice  services significantly helped them to solve their issues.
This outcome not only demonstrates the high level of advice provision, but also shows its crucial impact in health and  well-being.
Increased their understanding of how to manage their finances 
26.6%
One client mentioned that “the adviser was very friendly and helpful, I feel very safe talking to them."
9.8%
Increased their income 
10.4%
Decreased their expenditure
One client mentioned that they’re now expecting a summer holiday. 
    8.6%

improvement in the well-being of clients following advice.
The mean mental wellbeing score before advice was 22.17 (on a scale ranging from a minimum 0 to a maximum 35).
The post-advice mean score for clients was 24.08 , an increase of 1.91.
This improvement was statistically  significant. However,  it was also demonstrated that the advice provision  for well-being are expected to being  improve.
The results of this investigation showed that clients who had debt and housing issues tended to have a lower mental  well-being score.
Family and relationship issues also  affected client's mental well-being significantly.
8.6%
Key Findings about our Clients
The largest proportion of clients sought Family and Relationship advice (e.g. concerning domestic abuse).
Most clients received benefits based on employment and income.
A large proportion of clients had a disability or health condition. Their disability or health condition put these clients at greater risk of financial issues.
Key Outcomes
The detrimental health impacts of social welfare problems were significantly halted or reversed after receiving advice.
Our advice has a statistically significant positive impact on health and well-being.  
Our advice has had a significant positive impact on improving clients' understanding of how things work, and how to manage their finances.
Our advice has been the major resource for clients to access for seeking help.
The vast majority clients would use our advice services again. 
96.9%
of clients would use the advice service again. 
 of the clients mentioned that no one else help them to solve their problems.
55.8%
 Other clients mentioned that the Citizens Advice Bureau, a solicitor or a local MP had helped them.
This outcome  provides evidence that our service played an vital role in the clients’ health and well-being issues.
9.1%
Improved their housing situation.
26.67%
Improved their employment situation.
50%
Of respondents with debt improved their understanding of managing their finance.