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MOVE OVER MAIN STREET

published by Endurance International Group

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Endurance International Group surveyed 5,970 of its small business customers to understand their perspectives on new technology and the pros and cons of working from home.
MOVE OVER MAIN STREET: HOME IS WHERE THE BUSINESS IS
NEARLY 90% OF SMALL BUSINESS OWNERS WORK FROM HOME ON OCCASION
Do you ever work from home?
Yes - 89%
No - 11%
No time for my personal life and interests 22%
TIME MANAGEMENT IS ONE OF THE BIGGEST CHALLENGES SMALL BUSINESS OWNERS FACE WHILE WORKING FROM HOME
What are some of the biggest challenges you face when working from home? Select all that apply.
Time management 41%
Family or friends interrupting my workday 32%
Scaling my business 23%
Attracting new clients or customers 34%
Limited resources 26%
Lack of motivation 15%
None of the above - 16%
63% OF SMALL BUSINESS OWNERS SAY THEY ARE MORE PRODUCTIVE WHEN THEY WORK FROM HOME
Yes, I get my work done faster. 63%
Do you feel more productive when you work from home?
No, I get distracted easily. 21%
No, I prefer to work in-person with colleagues. 9%
Other 8%
* Due to rounding, numbers may not add up to 100%.
KIDS ARE THE BIGGEST DISTRACTION FOR SMALL BUSINESS OWNERS WORKING FROM HOME
What’s the biggest distraction you have when working from home?
Kids 21%
Pets 10%
Household chores 17%
TV 12%
Personal calls 16%
Other - 25%
* Due to rounding, numbers may not add up to 100%.
OVER HALF OF SMALL BUSINESS OWNERS DON'T MULTI-TASK DURING CONFERENCE CALLS
Do you multi-task during conference calls? If yes, what are you most likely to do?
I don’t regularly multi-task during conference calls - 54%
Other work - 33%
Other - 7%
Cooking - 3%
Laundry - 2%
Wash dishes - 1%
NEARLY HALF OF SMALL BUSINESS OWNERS BELIEVE SOCIAL MEDIA HAS THE MOST POTENTIAL TO HELP THEM GROW THEIR BUSINESSES
Of the following technology trends, which do you think has the most potential to help you grow your business?
Social media (Facebook, Instagram, Snapchat, Twitter) - 41%
Internet of Things (wearables, smart homes, connected cars) - 7%
Big data and analytics reporting tools - 11%
Artificial intelligence (chat bots, personal assistants) - 6%
Mobile payment apps (mobile wallets, Square, PayPal) - 20%
Blockchain technology - 1%
3D Printing - 3%
Augmented or virtual reality - 3%
* Due to rounding, numbers may not add up to 100%.
Cybersecurity solutions - 4%
On demand delivery services - 4%
IF SMALL BUSINESS OWNERS HAD A ROBOT, THEY WOULD DELEGATE MANAGING THEIR SOCIAL MEDIA ACCOUNTS, UPDATING THEIR WEBSITE AND HELPING WITH MARKETING/ADVERTISING NEEDS
If you had an artificial intelligence robot that you could delegate any task to, what would you have it do? Select all that apply.
NOW HIRING
Screen my calls and emails - 34%
Manage customer orders - 27%
Generate invoices - 31%
Update my website - 45%
Babysit my kids - 6%
Data entry - 32%
Manage my calendar - 25%
Reorder supplies - 17%
Assist with job openings and screening candidates - 9%
Handle marketing/advertising needs - 41%
Manage my business social media accounts - 46%
75% OF SMALL BUSINESS OWNERS BELIEVE FACEBOOK IS ONE OF THE MOST RELEVANT SOCIAL MEDIA PLATFORMS TO THEIR BUSINESS
Among the social media channels used to connect with customers, which ones do you think are or will be most relevant to your business? Select all that apply.
Facebook - 75%
Yelp - 10%
Instagram - 36%
Snapchat - 7%
Twitter - 34%
LinkedIn - 41%
The "Move Over Main Street" infographic is based on an online survey issued to a subset of Endurance subscribers. The survey had a total of 5,970 respondents that participated from March 27 to April 4, 2017. All rights reserved, Endurance International Group, 2017.